Privacy Policy — 77 VIP Game

01 Introduction

77 VIP Game operates the online gaming platform available at 77vipgame.win. This Privacy Policy explains how we collect, use, store and protect personal information about players who register and use our platform.

We built 77 VIP Game specifically for players in Pakistan. That means our payment systems, support team and platform experience are all designed around what Pakistani users actually need — including how we handle data. We take privacy seriously not because it is a legal checkbox, but because our players deserve to know exactly where their information goes and what we do with it.

By registering an account on 77 VIP Game, you confirm that you have read this Privacy Policy and that you understand and accept how we process your personal data . If you do not agree with how we handle personal data, please do not register an account.

02 What Data We Collect

We collect two types of data: information you give us directly when using the platform, and information generated automatically as you browse and play.

Information You Provide

• Registration details: full name, date of birth, email address, mobile number and any username you choose.
• Identity verification (KYC): a copy of your CNIC (front and back), and where required, a selfie or proof of address document.
• Payment information: your JazzCash or Easypaisa mobile number, Raast ID, or bank account details used to deposit and withdraw PKR.
• Support communications: any messages, screenshots or documents you send to our support team.
• Voluntary information: preferences or feedback you share with us through surveys or promotional opt-ins.

Information Collected Automatically

• Your IP address and approximate geographic location.
• Device type, operating system and browser version.
• Pages visited, games played and time spent on the platform.
• Login timestamps and session duration.
• Betting and gaming activity including stakes, game selections and outcomes.
• Cookie data and similar tracking identifiers (see Section 8).

03 How We Collect Your Data

Your data reaches us through several channels depending on how you interact with the platform:

• Direct input: when you fill in the registration form, complete KYC verification, make a deposit, request a withdrawal or contact support.
• Automated collection: through cookies, server logs and analytics tools that run in the background whenever you use the platform.
• Payment providers: when you initiate a PKR transaction through JazzCash, Easypaisa, Raast or a bank transfer, those providers confirm transaction status details to us.
• Identity verification partners: when we run KYC checks, a third-party verification service may process your CNIC details and return a verification result to us.

04 How We Use Your Data

We use the data we collect for specific, legitimate purposes only. We do not use your data for anything beyond what is described here without first obtaining your consent.

• Account management: to create and maintain your account, verify your identity and process your login securely.
• Payment processing: to receive PKR deposits and send PKR withdrawals to your verified payment method.
• Customer support: to respond to your queries, resolve disputes and investigate complaints.
• Security and fraud prevention: to detect suspicious activity, prevent multiple accounts, identify potential fraud or money laundering and protect other players.
• Platform improvement: to understand how players use the platform, identify technical issues and improve game performance and user experience.
• Responsible gaming: to monitor gaming patterns that may indicate problematic behaviour, and to enforce account limits or self-exclusion requests where applicable.
• Communications: to send you important account notifications such as transaction confirmations, security alerts and policy updates. Promotional messages are only sent where you have opted in.

05 Payment Data and PKR Transactions

Because 77 VIP Game is built around PKR payments, we want to be especially clear about how financial data is handled. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed by the relevant payment provider directly.

We receive a transaction confirmation — including the amount, timestamp and a reference ID — but we do not store your full mobile wallet PIN, bank login credentials or card security numbers. Full sensitive payment credentials remain with the payment provider and are subject to that provider's own security and privacy standards.

What We Do Store

• Your registered JazzCash or Easypaisa mobile number (used to match transactions to your account).
• Your Raast ID or bank account number for withdrawal purposes.
• Transaction history: amounts deposited and withdrawn, dates and reference numbers.

This transaction history is necessary to maintain accurate account records, process your withdrawal requests correctly and investigate any payment disputes you raise with us. We retain this data for as long as your account is active and for a reasonable period after account closure.

06 Who We Share Data With

We do not sell or trade your personal data. There are, however, certain situations where data must be shared with trusted third parties to operate the platform. These are:

• Payment providers: JazzCash, Easypaisa, Raast and banking partners receive the data necessary to process your PKR deposits and withdrawals.
• KYC and identity verification services: your CNIC details and verification documents are shared with our identity verification partner solely for the purpose of confirming your identity before withdrawal processing.
• Game and platform technology providers: the companies whose games and software power the 77 VIP Game platform may receive anonymised usage data to support game performance and fairness audits.
• Fraud and security services: technical data such as IP addresses and device fingerprints may be shared with anti-fraud tools to identify and prevent account abuse.
• Analytics providers: anonymised, aggregated usage statistics may be shared with web analytics services to help us understand overall platform performance. This data cannot be used to identify individual players.

All third parties we work with are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We do not give third parties permission to use your data for their own marketing or to pass it further to other organisations.

07 How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes described in this policy. The general retention periods we apply are:

• Active accounts: all account data is retained for as long as your account remains open and active.
• Closed accounts: basic account and transaction records are typically retained for a period of five years after account closure. This is primarily to support dispute resolution and to meet standard financial record-keeping practices.
• KYC documents: identity documents submitted for verification are retained for the same period as transaction records and are then securely deleted.
• Support communications: chat logs and email correspondence are kept for up to two years to support any follow-up queries or disputes.
• Technical and usage data: server logs and session data are typically retained for 12 months before being deleted or anonymised.

08 Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit a website. 77 VIP Game uses cookies and similar technologies to make the platform work properly and to improve your experience.

Types of Cookies We Use

• Essential cookies: required for the platform to function. These include your session cookie that keeps you logged in and security tokens that protect your account. You cannot opt out of essential cookies without effectively being unable to use the platform.
• Performance cookies: collect anonymised data about how pages are used — which games load slowly, where errors occur, how long pages take to load. This helps us fix issues and improve the platform.
• Functional cookies: remember your preferences such as language settings, display preferences and whether you have dismissed certain notifications.
• Analytics cookies: help us understand overall traffic patterns on the platform in aggregate form. The data is anonymised and cannot identify you individually.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Be aware that disabling certain cookies — particularly essential ones — may affect how the platform functions and could prevent you from logging in or accessing some features.

09 How We Secure Your Data

We take the security of your personal data seriously and apply a range of technical and organisational measures to protect it from unauthorised access, loss or misuse.

• SSL/TLS encryption: all data transmitted between your device and our servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Access controls: personal data is accessible only to authorised staff who need it to carry out specific tasks. Access is logged and reviewed regularly.
• Password hashing: your account password is never stored in plain text. We apply strong one-way hashing algorithms so that even in the unlikely event of a data breach, your actual password cannot be recovered from our records.
• Payment security: full payment credentials are processed and held by payment providers, not stored on our own servers in readable form.
• Monitoring: our systems are monitored for unusual activity, failed login attempts and other indicators of potential security threats.

10 Your Rights

As a player on 77 VIP Game, you have rights regarding your personal data. You can exercise any of these rights by contacting our support team.

We aim to respond to data rights requests within 14 working days. For access requests, we may need to verify your identity before releasing account information to ensure we are responding to the right person.

11 Minors and Age Restrictions

77 VIP Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by someone under 18, we will close the account immediately, refund any remaining balance after review and delete the personal data associated with that account.

If you are a parent or guardian and believe that a minor has registered an account on 77 VIP Game, please contact our support team immediately. We will investigate and take appropriate action promptly.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable practices or other reasons. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes — such as changes to the types of data we collect or how we share it — we will notify registered players via their registered email or mobile number where possible. Your continued use of the 77 VIP Game platform after a policy update is published constitutes your acceptance of the revised policy.

We recommend checking this page periodically, particularly before making a significant deposit or participating in a new promotion.

13 How to Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information is being handled, please get in touch with our team:

• Email: [email protected] (response within 24 hours)
• Live chat: available within the platform during staffed hours
• FAQ: visit our FAQ page for answers to common questions

When contacting us about a data rights request, please include your registered email address or mobile number so we can locate your account and verify your identity before proceeding.